A freelance writer and content creator since 1986, I write books, articles, website copy, product descriptions, user manuals, reports, ads, brochures, etc. I provide original writing, re-writing, copywriting, ghostwriting, technical copywriting, and other B2B and B2C communications.
I am the author of books on customer service, Amateur Radio and slot machines, write a column for an Amateur Radio magazine and have several fantasy short stories published.
I am a Certified Customer Service Specialist and Certified Gaming Machine Repairperson.
- Turning highly technical information/documentation into easy-to-read material for the lay person
- Technical Copywriting
- Content Creation (websites, blogs, etc)
- Two-Way Radio Communications (SME on Canada's General Mobile Radio Service (GMRS))
- RADICAL(tm) method of Customer Service - Customer Service Consultant and SME
- Slot Machine Addiction and Responsible Gaming Consultant and SME